2. What are the common denominators our best clients have when it comes to successfully placing and keeping their virtual assistants?
A part-time virtual assistant is someone who will work between 15-25 hours per week. Preferably on a set schedule but it does not have to be. This person may also have another job on the side. Most of our clients that start with part-time VA’s eventually grow this role to a full-time position if the company scales and the VA performs.
A full-time position is someone who will work between 30-40 hours per week. They focus on working in the business every single weekday. Weekends are off unless instructed on the interviews that this is a must, and the VA agrees.
The amount of care we have for our clients & our VA’s is what truly drives us. Our goal is to have a winning formula which looks like this… win/win/win scenario.
The client has to be happy with the VA. The VA has to be happy with the client.
This is the only way FAVA wins. Customer support is our #1 priority. Without happy clients/VA’s we do not have a business. We have been able to build a business (front end and back end) purely on word of mouth. FAVA is here to provide world class talent to world class businesses all done with the highest intent of integrity.
FAVA has many different packages since we get all types of applicants. Some of our clients move forward with a package of VAs so we give them a small discount. Our prices range from $2000-$5000, depending on the role you are seeking. There is also an insurance clause that happens after the 4 weeks which is only $69/mo. We also offer payment plans on the higher tear roles you are seeking.
Our process starts with a thorough application process. This normally takes 15-25 minutes to complete. The VA is then required to send us a 2-4 minute video about themself, their skill sets, why they are a good fit and any previous experience they have had. The last step on the application is to request to be added to our private FB group.
After this is completed, they add our head recruiter Roz on F.B and send her a message. Roz then checks their application to ensure everything was completed, and books them for an interview with Hanna who is our head of talent assessment. Hanna conducts the interview and goes over the application and asks 20 more questions like “what are your short term / long term goals? Do you have any other jobs/clients on the side? Tell us more about your last job experience, why are you no longer there?”
The goal here is to disqualify any non serious people, anyone with bad English, and anyone else that does not fit what our clients are looking for.
The #1 thing we look for is the English level for these individuals. It is A MUST that their English is almost perfect in three aspects. Reading, writing, and speaking. If this is not met, they are immediately disqualified.
Unfortunately we can not have a VA get hired from us without the initial payment being made. We do have payment plan options that can help the business in terms of cash flow but in order for us to conduct our process and find an A player, we have to be paid first. Our guarantee is in place to make sure no matter what our clients will win. In the worst case scenario, we will refund the full amount for wasted time.
Our primary focus is in Latin America (Central/South America). We have had a lot of good applicants come from there. That being said, many of VA’s have come from the Philippines, India, Pakistan, and other countries. What we care for is quality. If the person can speak almost perfect English and has the skills that our clients are looking for, then we help this person get a job.
There are three ways:
1. We run ads on Facebook and target Latin America.
2. We have a full-time recruiter that goes hunting on LinkedIn and Facebook on a regular basis finding 20+ qualified applicants from all over the world.
3. VA referrals. We have created a pool of referrals not just for us to get new clients but for us to get more qualified VAs. On a regular basis, we get newly-referred VA’s in our pipeline.
As we grow there will be more ways for us to get VA’s. Lots of things we are working on to support our clients the best way we can.
The virtual assistants that came our way are already trained. Our vetting process is so thorough that we make sure that they have the experience and skills that are necessary for each company that is going to hire them in the near future. That said, we do offer a course that is specifically made for virtual assistants, and it focuses on go high-level, Zapier, organic appointment setting, and many other things.
We will initially send you three people to interview and normally those are the top 3 applicants that we have for the role you are seeking. That being said, sometimes it does take more than three interviews to find the best person. Until you are happy with who we send, we won’t stop. But again we have to preface this. The first three people we send are normally the best ones.
19. How do I pay this person?
There are many options to look at. The one we use the most is Xoom.com. You can also use PayPal, World Remit, gusto, Payoneer, and other platforms. We will tell you the way this VA has gotten paid before to make your life easier. Payment is normally due once a month (beginning of the month) but it is up to you and your company. If you prefer to pay bi-weekly, or weekly, you are more than welcome to do that.
20. What are some strategies for appointment setting?
This all depends on your niche. Some niches have a big audience on Facebook. Others have it on LinkedIn. It is 100% on you to do your own research and find where your audience is. Once you do that, craft an offer and scripts that will get their attention. Test those scripts and see if they are converting to actual appointments. If so, you might be ready for an appt setter.
21. Does FAVA offer a referral program?
If we helped you find a rockstar VA(s) and you were beyond happy with our process and the results… Maybe you know someone who also needs a virtual assistant. Maybe another agency owner, or a consultant, or just another business owner. If you connect our CEO - Omer Bloch with them on F.B or I.G and they become our client, we will pay you 10% of the initial setup (could be $150-$400) PER referral.