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Hire Product Support Specialist
A Product Support Specialist resolves customer issues related to your product quickly and clearly. They reduce ticket volume, improve resolution times, and make sure customers walk away with the help they needed instead of frustration.
From startups to the world’s largest companies
How It Works: Hire Steps Guide
1
Register & Start Process
Sign up on Remote Latinos, enter contact info (name and phone number), company details & more information about the roles you are hiring for.
2
Call with Remote Latinos Expert
Once you've submitted all the necessary information, please schedule a call with our enrollment team. This conversation will focus on understanding the roles you're looking to fill and providing a detailed explanation of our recruitment process.
3
Interview & Hire
Within 24-48 business hours. From here you can conduct interviews over the next week and onboard the person who fits your company best
How It Works: Hire Steps Guide
A Product Support Specialist resolves customer issues related to your product quickly and clearly. They reduce ticket volume, improve resolution times, and make sure customers walk away with the help they needed instead of frustration.
Hire Elite Talent
JOB Description
Hire a Product Support Specialist from Latin America: Save Up to 80%!
Need a Product Support Specialist who can resolve customer issues fast without the high U.S. overhead? Remote Latinos connects you with experienced professionals from Latin America at up to 80% less than local hires.
What Does a Product Support Specialist Do?
A Product Support Specialist handles inbound customer issues related to your product. They diagnose problems, provide clear solutions, escalate bugs to the product or engineering team, and help customers get back to using your product with minimal friction.
Where to Hire a Product Support Specialist?
You can hire vetted Product Support Specialists from Latin America through Remote Latinos. Our candidates have provided product support for U.S. SaaS and technology companies, managing high ticket volumes while maintaining strong customer satisfaction scores.
When to Hire a Product Support Specialist?
- Your support ticket volume is growing faster than your team can handle it.
- Customers are waiting too long for resolutions and satisfaction scores are slipping.
- Your engineering team is getting pulled into support escalations that should be handled earlier.
- You are launching a new product and need dedicated support coverage from day one.
- Your support team handles general questions but lacks product depth for technical issues.
- You want someone who can document solutions and reduce repeat ticket volume over time.
Who Are Product Support Specialists?
They are customer-focused professionals with hands-on experience supporting software products. They communicate clearly in English, understand how to diagnose product issues, and are comfortable working within ticketing systems and escalation workflows.
Why Hire a Product Support Specialist from LATAM?
- Save up to 80% on product support staffing compared to U.S. rates.
- Reduce resolution times and improve customer satisfaction without expanding locally.
- Hire bilingual professionals who communicate clearly with U.S. customers.
- Free your engineering and product teams from routine support escalations.
- Scale support coverage across time zones without expensive local headcount.
How Does a Product Support Specialist Support Your Team?
- Respond to inbound customer support tickets via email, chat, or phone.
- Diagnose product issues and provide clear, step-by-step resolutions.
- Escalate confirmed bugs and edge cases to the product or engineering team with full context.
- Document common issues and build a knowledge base to reduce repeat tickets.
- Track ticket trends and surface recurring problems to the product team.
- Follow up with customers to confirm issues are resolved and satisfaction is restored.
Other FAQ
What Tools Does a Product Support Specialist Use?
Zendesk, Intercom, Freshdesk, Jira, Confluence, Loom, Slack, Zoom, and product-specific internal tools.
What Is a Product Support Specialist Salary?
In the United States: $60,000 to $100,000+ per year.
In Latin America: $10,000 to $26,000 per year.
That means you can save up to 80% by hiring through Remote Latinos, without compromising on quality, communication, or performance.
Ready to Hire a Product Support Specialist from LATAM?
Connect with Remote Latinos and get matched with a vetted Product Support Specialist from Latin America.
Frequently Asked Questions
Employers
Welcome to our employer FAQs! Here, you'll find detailed information to help you navigate the process of finding and hiring top remote talent through Remote Latinos. From understanding our services to mastering the hiring process and managing your remote team, these FAQs are designed to support you in making informed decisions and enhancing your recruitment strategy.
How long does this process take?
Remote Latinos moves F A S T. What that means is that after the payment is made, within 24 hours you will have RTM's for the role you are looking for in your inbox. These RTM’s have gone through a thorough process before being sent to you and as soon as you tell us you are ready to interview, we will be conducting the interview on our zoom.
We want to keep this process as stress free as possible, so all communication with the RTM’s is done through us. After conducting the interviews, you are welcome to put these people through a certain skill test (you can also send a skill test before the interviews) and if they pass, it is time to hire! This whole process normally takes a week, at most 10 business days.
We want to keep this process as stress free as possible, so all communication with the RTM’s is done through us. After conducting the interviews, you are welcome to put these people through a certain skill test (you can also send a skill test before the interviews) and if they pass, it is time to hire! This whole process normally takes a week, at most 10 business days.
What are some strategies for appointment setting?
This all depends on your niche. Some niches have a big audience on Facebook. Others have it on LinkedIn. It is 100% on you to do your own research and find where your audience is. Once you do that, craft an offer and scripts that will get their attention. Test those scripts and see if they are converting to actual appointments. If so, you might be ready for an appt setter.
What does a part-time VS a full-time remote team member look like?
A part-time remote team member is someone who will work between 15-25 hours per week. Preferably on a set schedule but it does not have to be. This person may also have another job on the side. Most of our clients that start with part-time RTM’s eventually grow this role to a full-time position if the company scales and the RTM performs.
A full-time position is someone who will work between 30-40 hours per week. They focus on working in the business every single weekday. Weekends are off unless instructed on the interviews that this is a must, and the RTM agrees.
A full-time position is someone who will work between 30-40 hours per week. They focus on working in the business every single weekday. Weekends are off unless instructed on the interviews that this is a must, and the RTM agrees.
What qualities do successful clients have that help them keep their remote team members?
The number one reason we see is that these business owners do not just hire from a place of desperation. These businesses/agencies/consultants already have proven processes, offers, systems and much more in place.
They truly NEED a remote team member to take a load off their back. It is a top priority for them to find A players. Whether it is appt setters, media buyers, graphic designers, data entry people, whatever it is… These people that are looking to hire whatever role they are looking for BECOME that role first before hiring. They dictate what the day to day looks like, what KPI must be met, and overall what this job will entail. They are not guessing. Data is what these business owners follow, not their emotions.
Overall the owners build the right SOP’s, processes, and KPI’s around the role they are seeking, so whenever the time comes to hire someone, the person has a roadmap for succession.
They truly NEED a remote team member to take a load off their back. It is a top priority for them to find A players. Whether it is appt setters, media buyers, graphic designers, data entry people, whatever it is… These people that are looking to hire whatever role they are looking for BECOME that role first before hiring. They dictate what the day to day looks like, what KPI must be met, and overall what this job will entail. They are not guessing. Data is what these business owners follow, not their emotions.
Overall the owners build the right SOP’s, processes, and KPI’s around the role they are seeking, so whenever the time comes to hire someone, the person has a roadmap for succession.
How much should I pay my remote team member?
This all depends on the role you are hiring for. The lowest our RTM’s go for is $4 an hour. This is for more of a general RTM (admin tasks). Appt setters start at $5 an hour and media buyers start at $6 an hour. The more experience and skill the person has, they will demand a bit more. Our job is to find quality people, NOT CHEAP people. Remote Latinos will also negotiate with the RTM on your behalf to make sure you're not over budget for this particular hire(s).
What is the cost to hire from Remote Latinos?
Remote Latinos has many different packages since we get all types of applicants. Some of our clients move forward with a package of RTM's so we give them a small discount. Our prices range depending on the package you choose. We have an unlimited offer and a pay per hire offer.
The unlimited offer is exactly what it sounds like, hire as many people as you need for the year. The pay her hire package is only up to 3 hirings, and does not have unlimited replacements. For more context on costs, book a call with our team.
The unlimited offer is exactly what it sounds like, hire as many people as you need for the year. The pay her hire package is only up to 3 hirings, and does not have unlimited replacements. For more context on costs, book a call with our team.
How do I pay this person?
There are many options to look at. The one we use the most is Xoom.com. You can also use PayPal, World Remit, gusto, Payoneer, and other platforms. We will tell you the way this RTM has gotten paid before to make your life easier. Payment is normally due once a month (beginning of the month) but it is up to you and your company. If you prefer to pay bi-weekly, or weekly, you are more than welcome to do that.
Can I hire someone before paying Remote Latinos?
Unfortunately we can not have a RTM get hired from us without the initial payment being made. We do have payment plan options that can help the business in terms of cash flow but in order for us to conduct our process and find an A player, we have to be paid first. Our guarantee is in place to make sure no matter what our clients will win. In the worst case scenario, we will refund the full amount for wasted time.
Why do you need a remote team member?
A remote team member is placed inside a company to offload some of the work off of the CEO and/or other team members. If you have tedious tasks that you need someone else to take care of or you are looking to scale faster, then hiring a team of RTM’s will be a move that you need to make.
We have placed many different types of roles in the last year and one of the most popular roles is appt setting. Instead of having the sales rep send a ton of emails/messages, the RTM takes over so the sales rep can focus on being on calls and closing more deals. For instance, our best appt setters book 10-20 appts a week! Appt setter is just one of the many positions we offer. If you need some graphic design work done, we can help. What about media buying and taking over your current ads, we got you covered.
The most important thing to remember is that when you are looking to grow the business it is an absolute MUST to find A players. This starts with your RTM team since they are normally the first hirings an online business makes.
We have placed many different types of roles in the last year and one of the most popular roles is appt setting. Instead of having the sales rep send a ton of emails/messages, the RTM takes over so the sales rep can focus on being on calls and closing more deals. For instance, our best appt setters book 10-20 appts a week! Appt setter is just one of the many positions we offer. If you need some graphic design work done, we can help. What about media buying and taking over your current ads, we got you covered.
The most important thing to remember is that when you are looking to grow the business it is an absolute MUST to find A players. This starts with your RTM team since they are normally the first hirings an online business makes.
What tasks do media buyers do on a regular basis?
They are checking the status of ads and making sure they are consistently performing. They also make tweaks to the copy, audience, targeting or whatever needs to be corrected. There is a KPI that must be met and that is up to the business owner to dictate.
When is the best time to hire an appt setter?
This is normally the first hire most agency owners make. As soon as you pick your niche & you have your offer in place, now it's time to set appts. There are many ways of doing this but like stated above, find where your audience is hanging around on social media. Most agency owners start with organic appt setters, meaning these guys send messages on FB, IG, LINK. They also prospect on FB groups, TIKTOK, and any other platform. These setters are using your scripts to get you more appointments on your calendar. The best setters are the ones who can hold a conversation on their own. These are the ones we find for our clients.
What makes Remote Latinos different?
The amount of care we have for our clients & our RTM’s is what truly drives us. Our goal is to have a winning formula which looks like this… win/win/win scenario.The client has to be happy with the RTM. The RTM has to be happy with the client.This is the only way Remote Latinos wins. Customer support is our #1 priority.
Without happy clients/RTM’s we do not have a business. We have been able to build a business (front end and back end) purely on word of mouth. Remote Latinos is here to provide world class talent to world class businesses all done with the highest intent of integrity.
Without happy clients/RTM’s we do not have a business. We have been able to build a business (front end and back end) purely on word of mouth. Remote Latinos is here to provide world class talent to world class businesses all done with the highest intent of integrity.
If the remote team member does not work out, how does your replacement guarantee work?
We have a 6-week replacement guarantee so if the RTM quits/gets fired we will replace this individual for free. Our team will be checking in with the both of you on a regular basis to ensure everything is working properly. We will replace up to three people for this role. Our goal is to place the best person for each role but the ultimate deciding factor is the business owner. If after the third replacement our company did not meet your standard, we will send you a full refund. The 6 weeks probation starts, the FIRST day our RTM starts working for you. Not after payment.
Do you train the RTM’s beforehand?
The remote team members that came our way are already trained. Our vetting process is so thorough that we make sure that they have the experience and skills that are necessary for each company that is going to hire them in the near future. That said, we do offer a course that is specifically made for remote team members, and it focuses on go high-level, Zapier, organic appointment setting, and many other things.
Does Remote Latinos offer a referral program?
If we helped you find a rockstar RTM(s) and you were beyond happy with our process and the results… Maybe you know someone who also needs a remote team member. Maybe another agency owner, or a consultant, or just another business owner. If you connect our CEO - Omer Bloch with them on F.B or I.G and they become our client, we will pay you 10% of the initial setup (could be $150-$400) PER referral.
Client Testimonials
Check Out Some Of The Result from Businesses Who've loved Remote Latinos!
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