Remote Latinos helped One World Rug Care hire a customer service and sales representative without the usual hiring grind. By sourcing and pre-screening candidates across Latin America, Remote Latinos delivered a strong pool of qualified candidates, so manager Lisa Foreman skipped endless resumes and interviews. She rated both the communication and the candidate quality 10 out of 10.
Remote Latinos is a talent platform that connects growing companies across the United States, Canada, and Mexico with pre-vetted remote professionals, virtual assistants, and dedicated teams based in Latin America.
One World Rug Care is a U.S.-based rug care company. Led by manager Lisa Foreman, the business needed a team member who could handle customer service and drive sales at the same time, without pulling management away from day-to-day operations.
How can a growing home services business hire a reliable customer service and sales representative without losing weeks to resume screening and interviews?
One World Rug Care needed one person who could take care of customers and close sales. For manager Lisa Foreman, the usual hiring route meant hours of reading resumes and running interviews, time she would have to take away from running the business. Her goal was clear: a strong pool of qualified candidates, a hire who fit both sides of the role, and a process that respected her time.
Pre-vetted Latin American talent and hands-on recruiter support to fill a hybrid customer service and sales role.
Lisa defined a hybrid profile: someone who could deliver friendly, reliable customer service and also move prospects toward a sale. She was also clear about the process itself: it could not consume her schedule with resume reviews and back-to-back interviews.
Remote Latinos sourced candidates from across Latin America and handled the screening up front. Instead of a thin shortlist, Lisa received a strong pool of qualified candidates and only spent time on the people who truly matched the role. The result was a time-efficient process that ended with the right hire.
Throughout the process, Lisa worked with a dedicated hiring consultant and recruiter who stayed in constant communication. They were attentive, supportive, and answered her right away, any hour, any day, so every question was resolved before it could slow the hire down.
One World Rug Care hired a customer service and sales representative based in Latin America. The role combines two functions, supporting existing customers and converting new inquiries into sales, which lets a growing home services business cover both needs with a single, dedicated team member.
Manager Lisa Foreman rated the experience 10 out of 10 for both communication and candidate quality. She highlighted the strong pool of candidates, the time saved during selection, and the constant, fast support from her hiring consultant and recruiter.
Very little. Remote Latinos sourced and screened candidates before presenting them, so Lisa did not have to go through endless resumes and interviews. She only spent time on qualified candidates who matched both the customer service and the sales side of the role.
Yes. Most of Latin America shares or closely overlaps U.S. time zones, so remote representatives can answer customers, return calls, and follow up on leads in real time during a U.S. business day.
"It really helps save time on my end, find great talent throughout the world, and make a big impact on our business."
