Remote Latinos helped Russell Peach, owner of Peach Painting & Flooring, build his call center team over two-plus years. Remote Latinos sent multiple candidate lists with applicant notes, so his team could decide faster. Hiring time dropped from eight weeks to one, recruitment costs fell by about 70 percent, and one hire is moving up to run the call center.
Remote Latinos is a talent platform that connects growing companies across the United States, Canada, and Mexico with pre-vetted remote professionals, virtual assistants, and dedicated teams based in Latin America.
Peach Painting & Flooring is a home services company owned by Russell Peach. As the business grew, Russell wanted to add call center team members without piling more pressure on his team. Reviewing applicants, filtering, and interviewing were slowing things down, and a wrong hire meant lost time and money on training and ramp up.
How can a growing home services company hire qualified call center staff quickly without paying for wrong hires?
Russell faced too many applicants to review without enough qualified matches. Time spent filtering and interviewing slowed the hiring process, and every wrong hire increased the cost of training, ramp up, and lost momentum. His goal was a hiring process that brought him qualified people to choose from, with steady support along the way.
Multiple candidate lists with applicant notes and feedback, plus ongoing support across more than two years of hiring.
Russell needed call center team members and a process that delivered qualified people to choose from, not a pile of applicants to filter. Because wrong hires were costly in training and ramp up, fit mattered as much as speed.
Remote Latinos stayed highly communicative, sent multiple candidate lists, and shared notes and feedback on applicants, making it easier for Russell's team to make decisions. When he did not see candidates he liked on one list, the team was fast to send more.
One early hire became a learning lesson due to internal fit issues, and the replacement support from Remote Latinos gave Russell peace of mind. His most recent hire, Yousef Brena, became a standout team member and, after about a year, is now moving into a bigger leadership role running the call center. Another hire is in progress.
Hiring time dropped from eight weeks to one week. Remote Latinos sent multiple candidate lists with notes and feedback on applicants, so Russell's team could make decisions quickly, and when a list did not include candidates he liked, more followed fast.
One early hire became a learning lesson due to internal fit issues. The replacement support from Remote Latinos gave Russell peace of mind, and his most recent hire, Yousef Brena, became a standout team member who is now moving into a role running the call center.
Russell has worked with Remote Latinos for more than two years and made multiple hires. Recruitment costs dropped by about 70 percent, Yousef Brena is stepping into a leadership role running the call center, and another hire is already in progress.
Yes. Most of Latin America shares or closely overlaps U.S. time zones, so remote call center team members can answer calls and follow up with customers in real time during a U.S. business day.
"Remote Latinos are always super communicative... and if I don’t see candidates that I like off of one list, they are fast to send us other lists and keep getting us more and more people.”
